Refund & Return Policy

Last updated: August 18, 2026

Thank you for supporting my photography. Each print is produced to order specifically for your purchase. Because products are made to order, I generally do not accept returns or exchanges for change of mind, ordering the wrong size, or other buyer preference reasons, except where required by applicable law.

I want every customer to receive a print that meets the expected quality standards. If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact me so I can make it right.

Damaged, Defective, or Incorrect Orders

If your print arrives damaged, defective, misprinted, or incorrect, please contact me as soon as reasonably possible after receiving your order.

To help evaluate the issue, please provide:

• Your order number

• A description of the problem

• Clear photographs showing the damage, defect, or printing issue

• A photograph of the packaging if the item was damaged during shipping

Photographic evidence may be requested so that I can verify the issue and, where applicable, submit a claim to the printing or shipping provider.

Once the issue has been reviewed and confirmed, an appropriate remedy will be provided. Depending on the circumstances and applicable consumer law, this may include a replacement, reprint, partial refund, or full refund.

You may not be required to physically return a damaged or defective print unless specifically requested.

Change-of-Mind Returns

Because prints are produced to order, returns and exchanges for change of mind are generally not accepted. This includes situations such as:

• Ordering the wrong size

• Changing your mind after the order has been produced

• Deciding that the print does not suit your room or décor

• Preference regarding an accurately represented color, composition, or image

• Other buyer preference reasons unrelated to a defect or error

This restriction applies only to the extent permitted by applicable law.

Cancellations

If you need to cancel or change an order, please contact me as soon as possible.

Because orders may enter production shortly after they are placed, cancellation or modification cannot be guaranteed once production has begun.

Nothing in this section limits cancellation or withdrawal rights that cannot legally be excluded under the laws applicable to your purchase.

Color and Display Differences

Please note that colors may appear slightly different on different screens and devices due to variations in display settings, brightness, calibration, and other factors.

Minor differences between the appearance of an image on a digital display and the finished physical print are not necessarily considered defects. However, significant printing errors, incorrect colors caused by a production defect, or other material quality problems should be reported so they can be reviewed.

Lost or Undelivered Orders

If your order appears to have been lost in transit or has not arrived within the expected delivery period, please contact me.

I will review the shipment information and work with the shipping or production provider to determine an appropriate resolution.

Customers are responsible for providing an accurate and complete delivery address when placing an order. Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility to the extent permitted by applicable law.

Refunds

When a refund is approved, it will generally be issued to the original payment method.

Processing times after a refund has been issued vary depending on your bank, credit card company, or payment provider.

Original or return shipping charges will be refunded when required by applicable law or when appropriate based on the circumstances of a defective, damaged, or incorrect order.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Customers located in jurisdictions that provide mandatory consumer rights, including the European Union, United Kingdom, Australia, and other countries or regions, retain all rights provided to them under applicable law. Where this policy conflicts with a mandatory consumer protection law, the applicable law will take precedence.

Contact

If you have a problem with your order or would like to request a refund or other remedy, please contact me @reagan.pietsch@gmail.com

Please include your order number and, when applicable, photographs clearly showing the problem so that your request can be reviewed as quickly as possible.